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OUR NEW PHONE SYSTEM IS NOW WORKING,  PLEASE CALL EITHER SURGERY  ON 01484 666050 FOR NETHERTON OR 01484 651622 FOR NEW STREET SURGERY THANK YOU FOR YOUR PATIENCE TODAY

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 NETHERTON SURGERY FROM 8TH FEBRUARY 2021

ALL PATIENTS WILL ENTER VIA THE FRONT DOOR AS PRE COVID - YOU WILL NEED TO USE THE PRACTICE INTERCOM SYSTEM TO SPEAK TO ADMIN TO CONFIRM YOUR PRE-BOOKED APPT.

YOU WILL BE GRANTED ACCESS ONCE YOUR TEMPRERTURE HAS BEEN CHECKED.  PLEASE REMEMBER TO GEL YOUR HANDS ON ENTRY, WEAR A FACEMASK AND MAINTAIN SOCIAL DISTANCING INSIDE THE BUILING. 

COVID INFORMATION

For the latest information regarding COVID please follow the below link:

https://www.gov.uk/coronavirus

Latest information on - COVID-19 Vaccination programme

The vaccine will be offered to those at greatest risk from Covid19 first, starting with people living in care homes, people over 80 years old and frontline health and social care workers. This is based on the guidance from the Joint Committee for Vaccinations and Immunisations which is available here. As more supplies of the vaccine or alternative vaccines become available it will be rolled out in phases to people aged between 80 and 50 and those who are clinically extremely vulnerable. People will be invited for a vaccine when it is their turn so they do not need to contact their practice or the NHS.

Further information

We will share further information with you as it becomes available. In the meantime, there are three things people can do to help:

  • Please don’t contact the NHS to seek a vaccine - we will contact you when it’s the right time to you to have yours
  • Please act on your invite when it comes, and make sure you attend your appointments when you arrange them;

Please continue to abide by all the social distancing and hand hygiene guidance, which will still save lives.

Please view the patient information leaflet available at the following address:

Practice Policies

Confidentiality & Medical Records

Locked blue folderThe practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.

Complaints

Customer service formWe make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.



 
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