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COVID INFORMATION

For the latest information regarding COVID please follow the below link:

https://www.gov.uk/coronavirus

Latest information on - COVID-19 Vaccination programme

The Pfizer BioNTech vaccine has now been approved for use and the NHS will be starting to offer this to priority groups as soon as supplies arrive.

When will a vaccine be available?

The first deliveries of the vaccine should be during w/c 14 December 2020 and the NHS is ready to start offering them as soon as they arrive to those who need them most.

Who will get a vaccine?

The vaccine will be offered to those at greatest risk from Covid19 first, starting with people living in care homes, people over 80 years old and frontline health and social care workers. This is based on the guidance from the Joint Committee for Vaccinations and Immunisations which is available here. As more supplies of the vaccine or alternative vaccines become available it will be rolled out in phases to people aged between 80 and 50 and those who are clinically extremely vulnerable. People will be invited for a vaccine when it is their turn so they do not need to contact their practice or the NHS.

Where can I get a vaccine?

To start with, vaccines will only be available at hospital ‘hubs’ where the Pfizer vaccine can be stored safely. However, arrangements are also being put in place to offer vaccines from a number of different locations as more supplies and different vaccines become available. These include local vaccine services provided by GPs and pharmacists and new dedicated vaccination centres to make sure that everyone who needs a vaccine is able to get one.

Further information

We will share further information with you as it becomes available. In the meantime, there are three things people can do to help:

  • Please don’t contact the NHS to seek a vaccine - we will contact you when it’s the right time to you to have yours
  • Please act on your invite when it comes, and make sure you attend your appointments when you arrange them;

Please continue to abide by all the social distancing and hand hygiene guidance, which will still save lives.

Please view the patient information leaflet available at the following address:

Practice Charter

We aim to provide a high quality service where, as a patient, you can expect:

  • To be treated courteously at all times.
  • To be given information about the availability of services within the practice.
  • To be given an appointment on the day of request if your need is urgent.
  • To be seen within 30 minutes of your appointment, or to be given an explanation about the delay.
  • To be able to speak to any member of staff in private if you ask to do so.
  • To have your medical records, held at the surgery, treated in confidence.
  • To be kept fully informed about all aspects of your condition, possible treatments and side effects.
  • Requests for repeat prescriptions to be completed and ready for collection in 48 hours.

Patient's rights and responsibilities

As a patient you have the right to be registered with a named doctor but please remember that you may have to see any of the doctors if your need is urgent. You have a right to receive emergency care, receive appropriate drugs and medicines, be referred for specialist or second opinion if you and the GP agree this is necessary, see your medical records or a copy, subject to certain laws, and know that by law, everyone working for the NHS must keep the contents of your medical records private.

With these rights come responsibilities for the patient. That means being courteous to staff at all times. We request that patients be as prompt as possible for all appointments and cancel any unwanted appointments with adequate time for us to offer the time to other patients. It is the patient's responsibility to attend all pre-booked appointments. We regularly monitor the number of missed appointments and persistent offenders will be removed from the list.



 
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